How to Create a Support Ticket

Intro  In this article, we’ll take a look at the available options for opening a support ticket, how to track your ticket, and how to help us help you as quickly and efficiently as possible. Support Options and Opening Tickets Help Us Help You – Information We Need– Server IP and Website URL– Screenshots and/or Video Captures […]

Getting Started with vCanopy 360

Introduction  Preemptive Support “360” is OUR version of what we believe true managed WordPress should actually look like. It allows us to offer site-specific support in a holistic, sustainable way. 360 allows our team to see your site and server problems BEFORE they become critical. Our systems will monitor your websites, servers, and notifications, and […]