Fixing Better Uptime False Alarms

INFO While this article is for troubleshooting Better Uptime, the advice below may also apply to other uptime monitoring solutions as most have similar feature sets. Better Uptime is a popular uptime monitoring service within the vCanopy community. Both ourselves, many of our team members, and many of our clients bought the excellent Appsumo deal […]

What are those weird extra sites inside /var/www?

A fairly common question we get asked is “What are those two weird-looking sites on my server?” Inside your servers /var/www directory, you can list all of your websites with: ls -l Here you’ll find two websites with a random set of letters and numbers as the subdomain of vCanopyvps.com, for example: 22222 gy96dzepe0.vCanopyvps.comgy96dzepe0stat.vCanopyvps.com These two sites, plus […]

Sites are Down! Part 1: Here’s What Everyone Needs to Know

Introduction If your websites have been running smoothly for more than a few days, the chances of them running into a serious issue or “going down” is incredibly rare. However, a few key pieces of information can be incredibly empowering for if things do ever go wrong If you’re using best practices and you use your […]

Sites are Down! Part 2: Practical Troubleshooting

TABLE OF CONTENTS Introduction Quick First Checks Services are down (MySQL, PHP, Nginx, OLS) Checking the Logs Critical Errors / 500 Errors Check top / htop for Load and CPU Steal MySQL/Database Checks Freeing Up Disk Space Server is Overloaded You’ve Been Hacked Introduction In part 1 of this article we took a broad look […]

WordPress Performance: Common Questions and Answers

Introduction The contents of this article started from a post in our Facebook group with some misunderstandings there are when it comes to “tuning” your server settings for performance. That post resulted in this post in our Community Forum, and this article is essentially the contents of that post made public. TABLE OF CONTENTS Improving Performance at a […]

vCanopy’s Top 10 Getting Started Questions Answered

Introduction When new users are getting started on the platform, there are a handful of questions that come up over and over. This article is designed to give you quick answers to our top 10. Table of Contents Getting Started: Choosing your first server provider Getting Started: Creating your first website/s Migrations: The two best […]