Getting Started with vCanopy
Welcome to vCanopy! We’re glad that you are here! Our platform is very straightforward, but there are a few steps and requirements. Account Activation Once you’ve registered for your account you need to confirm your email address to activate it. On signing up we’ll immediately send you an activation link – as soon as […]
Server Updates / Maintenance / Security Patches – What Updates Does vCanopy Take Care Of?
Introduction We often get asked whether anything is necessary on your part to keep your servers up-to-date and secure. In a nutshell, you are not required to maintain your servers, and this is included as a part of our service while they are still attached to your vCanopy account. TABLE OF CONTENTS What Exactly Does […]
How to Create a Support Ticket
Intro In this article, we’ll take a look at the available options for opening a support ticket, how to track your ticket, and how to help us help you as quickly and efficiently as possible. Support Options and Opening Tickets Help Us Help You – Information We Need– Server IP and Website URL– Screenshots and/or Video Captures […]
Getting Started: Choosing Your First Servers and Common Server Questions
Introduction When first getting started managing your own servers an entire world of new, incredibly cost-effective options are now open to you. This can be a little overwhelming in the beginning, and some of the common questions that you may yourself have as well include: Which provider should you use? What server size should you […]
WordPress Performance: Common Questions and Answers
Introduction The contents of this article started from a post in our Facebook group with some misunderstandings there are when it comes to “tuning” your server settings for performance. That post resulted in this post in our Community Forum, and this article is essentially the contents of that post made public. TABLE OF CONTENTS Improving Performance at a […]
vCanopy’s Top 10 Getting Started Questions Answered
Introduction When new users are getting started on the platform, there are a handful of questions that come up over and over. This article is designed to give you quick answers to our top 10. Table of Contents Getting Started: Choosing your first server provider Getting Started: Creating your first website/s Migrations: The two best […]