Verdant TCS

Why Your Business Should Consider Switching to a Cloud-Based Phone System

By Mike Shollack,
CEO & President

Communication is critical for companies of any size. Remote workers need to communicate with clients, colleagues, and the main office. Customers need to ask questions, place orders, and submit requests in a quick and easy fashion. Meetings need to be seamlessly conducted to foster collaboration, encourage new sales, and build upon future growth.

But dropped phone calls, missed voicemails, and glitchy videoconferences can have an immediate negative impact on the way you do business. That’s why companies are looking for reliable and economical business phone systems that can keep their teams connected and their customers happy.

More and more often, they are turning to the cloud for answers.

A Cloud-Based Phone System Can Move Your Business into the Future

Cloud-based phone systems are growing in popularity as legacy technology becomes outdated. While older phone systems require landlines and on-premises hardware that needs consistent maintenance, the cloud essentially requires only an internet connection.

And cloud technology is continually improving. Legacy phone systems simply can’t keep up with the same pace of innovation. By taking a proactive approach to phone services for your business, you will be able to enjoy advanced features today and in the future.

Don’t let your traditional phone system hold back business communications. Cloud-based communication not only can help you improve productivity and efficiency, but it can improve customer support and boost your bottom line.


How Does a Cloud-Based PBX Work?

Your legacy telephones are connected via the public switched telephone network (PTSN), which is what traditional telephony uses to allow you to call another phone number using the plain old telephone system, or POTS. For businesses, that usually required a private branch exchange (PBX), which was a piece of physical hardware that could connect internal and external calls to the PTSN.

A cloud PBX, meanwhile, uses a Voice over Internet Protocol (VoIP) service provider and connects via the internet. Rather than requiring physical hardware, a cloud-based phone system can be accessible in a variety of ways, from traditional phones with VoIP adapters, to mobile phones, to computers that can be used as softphones.

A cloud phone system alleviates many of the IT costs associated with traditional phone systems, such as hardware maintenance, trunking services that connect to the PTSN, and more. It also makes expanding your business much easier and cost effective.

Your Business Can Enjoy the Benefits that Come With the Cloud

When you move to a cloud phone system not only will your call quality improve, but you can expect to also enjoy many of the same overall benefits that come with cloud computing, including:

  • Flexibility: From desk phones to mobile devices, you can give team members collaboration tools that allow them to complete their work more easily, both in and out of the office.
  • Security: Your data will be better protected from cybersecurity attacks and breaches with the features and functionality offered by cloud platforms.
  • Cost savings: In addition to a reduction in monthly service fees, you won’t need to invest in regular hardware, infrastructure, cabling, and maintenance expenses.
  • Reliability: If your on-premises equipment goes down, you can expect a delay. The cloud, however, offers redundancy options that greatly reduce potential downtime and provide strong disaster recovery.
  • Scalability: You can both migrate to the cloud at a pace that is right for you and seamlessly update and upgrade your solution as technology expands and new features are introduced.
  • Customization: You can easily build out a communications solution that’s tailored for the specific needs of your business or industry.


A cloud-based phone system also can help you project success and professionalism, especially if you’re a small or growing business. Hold music, call forwarding, auto attendants, voicemail transcription, and videoconferencing are a few of the upgrades that provide an improved customer experience.

Verdant Connect: A Flexible and Secure Cloud-Based Phone Solution

We believe in the power that cloud-based solutions can provide your business. You can see increases in efficiency, productivity, and collaboration by implementing the right technology and offerings with your cloud adoption strategy.  

That’s why we created Verdant Connect, our cloud-based phone solution that consolidates locations and separate phone systems in to one centralized, redundant, secure cloud. Verdant Connect delivers an easy-to-deploy, easy-to-manage open platform with advanced customer service functions. You will be able to securely consolidate locations and separate business phone systems to reduce or eliminate software and hardware license fees. This scalable and redundant cloud communications solution offers unlimited users, numbers, and extensions.

Verdant Connect gives small businesses the type of robust cloud-based communications platform you might find at a larger organization, all with affordable pricing.


Verdant TCS Can Help You Take a Cloud-First Approach to Business

Have questions about how you can upgrade to a cloud-based phone system? We are here to help.

In addition to Verdant Connect, we offer a range of innovative and cost-effective cloud solutions that are secure, reliable, and flexible based on your business’ need.  Whether you are new to the cloud or have already started, we can help you plan, implement, and evolve with changing technology. Our team will work closely with you to provide practical and prompt assistance when your business needs it most.  

To schedule a consultation with our team of experienced cloud and IT professionals, please call 616-210-1760 or fill out this short form.


Visit our blog to read how the latest news and trends may impact you.