New WordPress Website Build Configuration Settings
vCanopy simplifies the process of deploying new WordPress sites in a much more secure manner than the traditional WordPress 5 Minute Installation. vCanopy gives you the ability to set the default configuration settings for new WordPress builds, and this includes things like your preferred caching options, WAF options, whether or not to activate the SendGrid […]
How to Create a Support Ticket
Intro In this article, we’ll take a look at the available options for opening a support ticket, how to track your ticket, and how to help us help you as quickly and efficiently as possible. Support Options and Opening Tickets Help Us Help You – Information We Need– Server IP and Website URL– Screenshots and/or Video Captures […]
vCanopy API Introduction and Postman Documentation
The vCanopy API is in BETA If you’re on the developer plan or above and would like to take part in the beta program, please send a low priority ticket to support. As with anything in beta, please do not use beta features for critical production sites/servers. Introduction The vCanopy API was officially launched on […]
Adding Multiple API Keys to Your vCanopy Account (Multi API)
Introduction vCanopy now includes the ability to add multiple API keys for different providers within Developer and Agency accounts. This means that instead of being restricted to one key per provider, you can now, for example, have your own DigitalOcean API key active, and a clients DigitalOcean API key active at the same time, and […]
Set Your Dashboard Notification Timezone
Inside your vCanopy account, you will receive notifications from your servers about various activities that are taking place, as well as our internal announcements. To make sure that these notifications appear to come through at the correct time, you can set your specific timezone within your settings page: Here you will see the timezone box: […]
Getting Started with vCanopy 360
Introduction Preemptive Support “360” is OUR version of what we believe true managed WordPress should actually look like. It allows us to offer site-specific support in a holistic, sustainable way. 360 allows our team to see your site and server problems BEFORE they become critical. Our systems will monitor your websites, servers, and notifications, and […]